We are subject to certain legislative and regulatory requirements that necessitate us obtaining and holding detailed information which personally identifies you and or contains personal information. We will only collect relevant personal information about you that is necessary to provide service to you. The type of information we will ask you to provide will include:
- Personal information about you and your family and health details
- Employment details and employment history
- Details of your current financial circumstances, including your assets and liabilities, income, expenditure, insurance cover and superannuation
- Details of your Estate Planning arrangements.
Failure to provide personal information may expose you to high risks in respect of the recommendations and may affect the adequacy or appropriateness of advice.
Use and disclosure
We will not use or disclose Personal Information collected by us for any purpose other than the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or where you have consented to such disclosure.
We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
In order to fulfil the purposes set out above we may provide access to your personal information to third parties with which we have a business relationship, for example those who maintain and update our database.
Your personal information is generally held in your client file. Information may also be held in a computer database.
Our website contains links to other websites whose operator may or may not adhere to a Privacy Policy or be governed by the National Privacy Principles. While it is not necessary to register your personal details to use our website, we may in the future offer a registration service that will enable you to receive product and service updates, newsletters and other information. In the event you do register with us in the future we will collect personal information including your name and e-mail address.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. Paper files are stored in lockable cabinets. All record movements off premises are recorded in a central register. Allowing only personnel with security passes to access the premises out of business hours; controls access to our premises. All computer-based information is protected through the use of access passwords on each computer. Data is backed up each evening and stored securely offsite.
Access to your personal information
You may at any time, by contacting us by any of the methods detailed below, request access to your personal information. We will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. In the event that you become aware, or believe, that any Personal Information is inaccurate, incomplete or outdated, you may contact us by any of the methods detailed below. Please note that we need not provide access to personal information where a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonably interfere with another person's privacy, or be a breach of the law. If we refuse access we will advise you of our reasons for doing so.
Complaints resolution
We are committed to providing clients whose personal information we hold, a fair and responsible system for the handling of their complaints. If at any time you have any complaints in relation to privacy, please contact our Privacy Officer. We will seek to address any concerns you have through our complaints handling processes, but if you wish to take matters further you may refer your concerns to the Office of the Federal Privacy Commissioner.
Contact Us
If you seek any further information about this Statement or our privacy policy generally please contact our Privacy Officer at BarLoan Level 2, 431 St Kilda Road Melbourne 3004, telephone (03) 9863 3320.
